No heartbeat. No breathing. No pulse. But Amanda Boley’s insurance company said she still should have obtained preapproval.
Just after 6:00 p.m., Boley collapsed in the living room of her Hanover home. A family member heard the dog barking wildly and found Boley unconscious. Following a frantic call to the Jefferson County 911 Dispatch Center, Hanover Police Sgt. Kyle Pence arrived a few minutes later.
“She was not conscious, not breathing … I did not feel a pulse while I was there,” said Pence, who deployed an AED and performed CPR on Boley until paramedics arrived.
“Don’t let her die! Don’t let her die! Amanda, you come back to me!” they shouted in grief.
The decisions paramedics and doctors made over the next few hours would save Boley’s life.
They also triggered an agonizing battle between Boley and her insurance company — a battle that raises significant questions about how insurance companies are now doing business.
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